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How do I use the shopping cart?
Explore cigarette brands using the catalogue on your left and add item(s) to your shopping cart by clicking on the "Add to Cart" button. To edit the quantity of items put the desired number of cartons into .quantity. field and click on .Update.; to delete an item tick the "remove" checkbox and update the cart. Continue shopping or click on .Checkout. and check out through the order form. If you are not logged in yet you.ll be required either to authorize or to create a new customer.s account to continue.
Why do I need to create an account on your site?
By creating an account at Cigarettes-Com you will be able to shop faster, be up to date on an order.s status, and keep track of the orders you have previously made. Your personal details are stored for your accommodation only; we never share our customer.s information with any third party.
How do I pay?
All prices are shown in US dollars.
At the moment we accept electronic cheques only. Other payment methods are currently unavailable.
E-check is deposited electronically; there is no need to mail your check. Use a tip on the checkout page to locate the required numbers on your paper check.
Mind that check clearance takes 5 business days; don.t forget that weekends and holidays are not working days.
Is it safe to pay online?
All personal data is encrypted by 128-bit SSL technology and your details are 100% safe.
How long does it take to process an order?
Check clearance takes 5 bank days. Weekends and holidays are not working days, so it usually takes about a week to ship your order. Please, mind that if you place an order on Friday, Saturday or Sunday, it will be processed on Monday, which means that check clearance will take a couple of days more.
How do I set up automatic reordering?
At the moment there is no such option on-line, however it can be arranged at your request. Please, send an enquiry from the .Contact us. page.
How long does the delivery take?
We ship cigarettes with Priority Mail (USPS)*.
The delivery usually takes 3-10 days after shipping date. (Please, do not forget that check clearance takes 5 business days) There is no shipping charge on our web-site.
* we leave the right to change postal courier in some cases; the delivery time remains the same.
What kind of products do you sell?
At the moment we offer USA-produced cigarettes only. Highest quality, freshness and original taste of American cigarettes are guaranteed.
Do you sale cigarettes for wholesale?
No. Our products are intended for personal use only and are prohibited for resale.
Do you have money-back service?
We provide 100% Money Back Guarantee. We will return you money if the parcel gets lost, stolen or damaged. Within 10 days on receipt of your order, you may reverse your order and return it for a full refund. The goods must be in new condition, with its original packaging. Please, send an enquiry on this matter using the .Contact us. page. The following information is required: your order number; the product(s) you want to return; the reason of return.
Is there a minimum or maximum order?
The minimum order is 4 cartons. There is no maximum order.
Do you provide any discounts?
At the moment the discount system is not settled yet.
Do you accept coupons?
No.
Do you report my order to State Authorities?
NO, WE DO NOT. THE INFORMATION BELONGS TO OUR COMPANY THAT IS REGISTERED OUTSIDE OF THE USA, SO WE DO NOT HAVE TO REPORT.
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